Frequently Asked Questions
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National Car Parks provides a pre booking service for key London Underground Stations. The service is designed to give customers the opportunity of reserving a parking space for most Wembley Stadium events.

 

We have provided some useful information below that we strongly advise you to read in order to prevent disappointment.

 

Questions & Answers

 

Q1 How do I book

 

A1 On line only, you can not pre book a parking space by calling the phone number on this web site.

 

Q2 What stations can I book at?

 

A2 You can only book at the stations shown on this web site, these may change from time to time depending on availability of spaces.

 

Q3 Directions?

 

A3 We have provided a map on the web site with the car park post codes, all of our car parks on this web site are in close proximity to the station building.

 

Q4 What vehicles can use the car park?

 

A4 Standard motor vehicles can use the car park. Please note that Buses, Limousines, extra wide vehicles (Hummer) and Minibuses are not permitted to use the car park.

 

Q5 Are there height restrictions at the car parks?

 

A5 Yes, these are 2.1 meters

 

Q6 What time will my booking cover?

 

A6 You determine the time at which you will park when processing your booking. Pre-booking is only available during the hours displayed.

 

Q7 Is the car park safe?

 

A7 Our car parks have been awarded the prestigious British Parking Associations Park Mark award. The car parks are monitored by the British Transport Police, CCTV unit Hawk eye. Note that you park your vehicle at your own risk, please refer to the terms and conditions displayed in the car park.

 

Q8 Do I have to bring any documentation with me?

 

A8 Yes, you need to print and bring your booking reference and will be required to provide this to the parking attendant on site. If the attendant is not available when you arrive, park within a marked bay and leave the transaction sheet clearly visible on your dash board.

 

Q9 Is there disabled parking available at the car parks?

 

A9 Yes. there is a certain amount of free [varies depending on the car park] disabled parking at the car parks, that is available on a first come first served basis. It must be noted that if the disabled parking is full, the normal parking tariff applies and to avoid disappointment, it is recommended that you book a parking space.

 

Q10 Do normal parking rules apply?

 

A10 Yes. If you do not comply with the normal parking rules [park with in the bay, etc] then parking charge notices will be issued.

 

Q11 Do I need to enable cookies on my browser when using this site

A11 Yes you do

 

Q12 Why is the booking fee £5.00 when the car parks normally charge less for parking?

A12  National Car Parks offers a booking service at a number of London Underground car parks that we manage on behalf of our client. The service allows customers to pre-book a parking space online. The booking fee of £5 is levied to cover administration costs and staff costs as NCP provides dedicated staff at each of the car parks during these events to manage reserved parking spaces and traffic flow. We also provide dedicated back office staff, who manage parking space number and who co-ordinate parking operations on event days.

 

Q13 What time do the car parks close?

A13 The car parks do not close and are open 24hours/7 days a week

 

Q14 What time is the last tube train?

A14 Telephone London Travel Information on 020 7222 1234 or go to www.thetube.com

 

Q15 What time are the car parks patrolled?

A15 This will depend on the event and other operational considerations and will vary

 

Q16 Why can I not pre book a space for week day evening events

A16 The car parks are primarily used for commuter parking and customers do not leave the car park early enough to allow parking for the Wembley week day evening events

 

Q17 Why is there no pre booking available for Watford, Croxley, Chorleywood stations respectively?

A17 There will be no pre booking available  for Watford, Croxley or Chorleywood stations as every weekend from August until December there is no Metropolitan Line running from Amersham/Watford to Harrow-on-the-Hill. Should you have any queries please call Transport for London on 0207 222 1234

 

 

 

 

 

 

 

 

 

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